World's Best Practice CRM
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Even “successful” CRM programs fail to deliver significant return on investment or profitable improvement in customer behaviour.

However, “best practice” CRM will generate greater revenues from your existing customers, while decreasing associated costs. Strategically, “best practice” CRM provides elusive insights into how to best attract more “ideal” customers, define tomorrow’s products and services and identify profitable distribution, support and marketing strategies your competition cant replicate. World’s Best Practice CRM! expertise, delivered through inhouse briefings or consulting packages, gives you access to experience and industry “know how” that ensures your enterprise maximizes its CRM‘s full potential.

Plan & Design



Plan & Design is a one-day seminar designed for strategic decision makers and explores key issues, opportunities and threats. It scopes the initiatives needed to lead your enterprise toward “customer centricity”

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Implement & Build



Implement & Build is a one-day seminar designed for practitioners, IT professionals and “customer facing” executives responsible for implementing CRM initiatives. Whether evaluating technologies,

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Consulting Packages

World’s Best Practice CRM expertise is available through customized Consulting “mini” projects. Assignments incorporate a confidential briefing with international CRM consultant Graeme J.

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In-house Briefings



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Consulting Packages

World’s Best Practice CRM expertise is available through customized Consulting “mini” projects. Assignments incorporate a confidential briefing with international CRM consultant Graeme J. Boorer to scope your business needs, challenges and issues. Fiercely un aligned with any technology vendor and free of bias or commercial interest in one solution over another, World’s Best Practice CRM provides you with independent, high integrity “subject matter expert” advice and counsel Following a written proposal with clearly defined outcomes and a fixed fee, you can quickly fill your team’s skills and experience gaps to dramatically increase your success and reduce your project risk. Gain proven, independent, non-aligned consulting advice to ensure your organization achieves CRM’s full potential.