• "I highly recommend Graeme Boorer who has a vast wealth of CRM knowledge and experience, which he shares in his engaging style."
    Debra Cross, Graduate School of Business -
    Queensland University of Technology

  • Graeme's clients have spanned multiple industries, from telecom and finance to media firms, technology companies, and even utilities, but in our view his methods are universally applicable, and his enthusiasm and energy are contagious.
    Don Peppers and Martha Rogers, Ph.D.

  • Based on my close working relationship with Graeme, I can highly recommend him to anyone who wants to become up to date on the latest developments in CRM, database marketing strategy and practice. He is a creative and imaginative expert who sees advantages that others miss.
    Arthur Middleton Hughes,
    Author of Strategic Database Marketing

  • Your seminar was indeed an inspiration … our team armed with the knowledge you shared with us, is already fleshing out more strategies than we can bring to action.
    Gail Schurer, Executive Director & CEO,
    The Royal Children's Hospital Foundation, Qld

  • Graeme thinks strategically and big picture yet has the capacity to also get down to understanding user system needs and customer service outcomes.
    Ann Marie Docherty, Executive Director,
    Chamber of Commerce & Industry, WA

  • Graeme proved instrumental in bridging the gap between Vendor and Client, translating industry speak, fluidly liaising with the Vendor and ensuring accurate and sensible expectations were set and met by all parties.
    Andrew Rosson, Senior Systems Engineer,
    Oracle Corporation
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World’s Best Practice expertise delivered through seminars or consulting, gives you access to experience and industry “know how” to ensure your enterprise maximizes its customer’s full potential.

World’s Best Practice seminars present a series of powerful one-day programs that share thought leadership on key facets of customer centricity.

Attend or send your executives to one or more World’s Best Practice seminars
and ensure your enterprise reaps the benefits of customer centricity.

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Sales-Driven Marketing

Program shares world’s best practice insights that will help you meet the challenges of today’s marketing environment while driving sales, market share, revenue growth and profitability.

Program Details & Registration

CRM: Plan & Design

Focused on strategy, planning, objectives and alternatives, this program provides foundations for new or enhanced CRM initiatives and details potential challenges, pitfalls and opportunities often missed.
Program Details & Registration

Selling B2B

Program shares world’s best practice in the art and science of marketing and selling to corporations, businesses and government in today’s challenging economic environment.

Program Details & Registration

CRM: Implement & Build

Focused on the practical, “hands on”, knowledge, expertise and tactics needed to implement or enhance CRM initiatives. Empower project teams with confidence, determination and skills to ensure CRM success.
Program Details & Registration

Social CRM for Profit

Packed with strategies, ideas and initiatives to help you leverage social media in your business, the program will help you increase your company's profits and engender greater customer loyalty.
Program Details & Registration

Consulting Packages

World’s Best Practice is available through customized consulting assignments led by international customer strategist, Graeme Jeffrey Boorer.

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Contact Us

Postal Address: PO Box 6252 North Sydney 2059
Telephone: +61 02 9923 1011 +61 0414 700703
Email: graeme@customerstrategies.com