Perth: Nov 13 & 14, Adelaide: Nov 16 & 17, Melbourne: Nov 20 & 21, Brisbane: Nov 23 & 24, Sydney: Nov 29 & 30, Canberra: Dec 6 & 7
Bookable as a one or two day course, this event provides an inspiring, cross-pollinating learning experience that transcends the traditional IT driven CRM approach and encourages creative collaboration across your enterprise to achieve CRM's elusive benefits.
If you’re looking to extract greater value from your investment in "customer" technologies, or to better connect the dots between CRM's promises and strategic opportunities, this seminar is for you.
This intensive, information packed event is a strictly vendor-agnostic course to understand and practice the art and science of CRM - beyond its relevant technologies. It features a proven framework of nine core disciplines critical to CRM program success.