customer & citizen centricity, thought leadership management consulting
Customer Strategies is a boutique management consulting firm focussed on the science of quality customer experience. We have provided advice to the most innovative, customer centric companies in the media, public sector, retailing, financial services and technology industries.
Long before customer or citizen centricity appeared on board meeting agendas, we worked with major corporations to design and implement high impact, high return initiatives around the "customer".
Headquartered in NSW but servicing enterprises across APAC, we share proven best practice "centricity" disciplines through on demand e-Learning professional development courses, or via our advisory, mentoring, and program management services, assisting executive teams successfully transition from "product" to "customer centricity".
In all, we have provided consulting and advisory expertise to over sixty enterprises and have shared our best practice, thought leadership courses and seminars with over five thousand delegates.
Our Courses - click for details
Areas of Practice
Advisory & Mentoring
Public and private sector executive teams tackle their "centricity" initiatives with great enthusiasm but can lack experience and know how, creating potential risk of budget over runs, program failure or damaged user experience. That's where we come in!
Customer Strategies adds missing expertise, methodologies, frameworks, and wisdom borne from real life experience to augment and support executives and program boards. From short term, defined deliverable assignments to four to eight days a month, long term engagements, we mitigate your risk whilst maximising the opportunity,
Outsourced program management provides a team of experienced "centricity" "customer experience" and "CRM" specialist as a high performing cohesive team.
Outsourced program management provides powerful, turn-key capability focussed on achieving contracted, milestones and performance criterion.
In short, we get the job done; moving from concept, to set-up, to business as usual, with minimum organisation disruption and maximum business benefit realisation.
keynote conference & speaking
Our principals and subject matter experts provide engaging and inspirational key note addresses, conference sessions, and briefings that share best practice expertise combined with real life case histories and well researched material without vendor sales guff and padding. Book a conference call to discuss how we can add stimulating content to your next corporate event.
e-Learning powered change
Customer transformations falter unless accompanied by sustained change management. Our e-Learning courses by QCX.INSTITUTE provide practical, actionable learning and professional development right into your meeting and training rooms. Explore our catalogue for the know how and expertise you need.
Software vendors offer fantastic free seminars, often with great food and drink aplenty, however formulating strategic plans or making decisions based on their advice is high risk. e.g. one government department CIO made a multi million technology decision without asking two critical vendor questions that would have saved $35 million and prevented breaches of privacy laws.
Frankly, like us all, business and technical executives don't know what they don't know! Our professional development courses arm attendees with the savvy "know how" to ask the hard questions, understand and scope critical issues, plan to mitigate risk and utilise a host of insights gleaned from dozens of similar projects.