Need the whole team to embrace and understand your CRM program? Book a customised, in-house program individually tailored to your business and industry.

It works this way:

  1. The Client books a one or two-day event online on available dates listed.
  2. We conference with the Client ten days beforehand to understand their requirements and challenges.
  3. We customise our program accordingly and provide the Client with the draft course outline.
  4. The Client reviews draft course outline, provides feedback and approves.
  5. We present the course at the Client's facilities.


Masterclass CRM InHouse fees including requirement's conference, customisation and presentation are $2,950 for each day, plus travel expenses at cost if outside Sydney.


What are the key differences to the MasterClass CRM public event?

  1. Confidentiality: staff and presenter can freely discuss issues
  2. Material is relevant to your business and industry i.e. B2B only.
  3. Material is specific to your current stages, challenges or issues.

What locations are offered?

Masterclass CRM InHouse is offered throughout Australia, New Zealand, Singapore and Hong Kong. If outside Sydney, the initial requirements conference is held via video. If outside Sydney, travel expenses are charged at cost and payable upon invoice after the event.

Do attendees get a workbook or copy of electronic presentation?

Yes, attendees receive a printed workbook featuring your content and company logo (if supplied) and an electronic version of presented material for future use.

How many can attend?

Attendee numbers are unlimited and can include employees, contractors, vendors and others involved or impacted by your CRM program of work.

Is the program only offered in all day formats?

Masterclass CRM InHouse is also offered in two and four-hour session formats. Please contact us for pricing and availability.

What facilities and equipment do we need?

Our presenter requires a data projector and screen or television monitors with computer input capability. A flip chart, and large whiteboard is also needed. All venue, catering, technology and facility costs for MasterClass CRM InHouse are the client’s responsibility. Preferred layout is 'U' shaped for maximum interaction, although class room seating works well with limited space. If the audience is greater than fifteen attendees, a roving microphone and audio system is usually required. As the program is focussed on business issues, attendees do not require a computer.

Catering & Refreshments

MasterClass CRM InHouse typically breaks for morning and afternoon refreshments besides 45-minute lunch. Provision of all catering and refreshments is the client’s responsibility and cost.

Can we record the program? 

MasterClass CRM InHouse is a highly interactive learning event and much of its value can be lost if the video recording is not well produced. That said, live streamlining or video recording rights can be negotiated. 

Are other training and learning events available?

Besides MasterClass CRM InHouse, we offer public and in-house events centred around “customer” and “digital” transformations and are continually developing new material around best practice and thought leadership in these fields.

Are there senior executive and board presentations versions available?

Our senior consultants are highly experienced speakers and business communicators and frequently present “key issues, opportunities and threats” to senior executive teams and boards, both ‘pre-packaged’ and customised. Please contact us for further details.

Select Dates & Book Online for MasterClass CRM InHouse

Book online