Customised In House MasterClass CRM

Want your whole team to embrace customer experience and the science of CRM? Book a customised, in-house program tailored to your unique needs.

It works this way:

  1. You (the client) checks availability and registers online for one or two days.
  2. We conference call with you to understand your requirements and challenges.
  3. We customise our program and provide you with the draft course outline.
  4. You reviews draft course outline, provides feedback and approve amendments.
  5. We present the course at your facilities.


Our fees, including requirements conference, program customisation, review and presentation is $2,950 per day (inc gst plus travel expenses)

What are the benefits & differences to MasterClass CRM 2018?

  1. Confidentiality: staff and presenter can freely discuss issues
  2. Material is relevant to your business and industry i.e. B2B only.
  3. Material is specific to your current stages, challenges or issues.

What locations are offered? Masterclass CRM InHouse is offered throughout Australia, New Zealand, Singapore and Hong Kong. If outside Sydney, the initial requirements conference is held via video. If outside Sydney, travel expenses are charged at cost and payable upon invoice after the event.

Do attendees get a workbook or copy of electronic presentation? Yes, attendees receive a printed workbook featuring your content and company logo (if supplied) and an electronic version of presented material for future use. 

How many can attend? Attendee numbers are unlimited and can include employees, contractors, vendors and others involved or impacted by your CRM program of work.

Is the program only offered in all day formats? Masterclass CRM InHouse is also offered in two and four-hour session formats. Contact us for pricing and availability.
What facilities and equipment do we need? Our presenter requires a data projector and screen or television monitors with computer input capability. A flip chart, and large whiteboard is also needed. All venue, catering, technology and facility costs for MasterClass CRM InHouse are the client’s responsibility. Preferred layout is 'U' shaped for maximum interaction, although class room seating works well with limited space. If the audience is greater than fifteen attendees, a roving microphone and audio system is usually required. As the program is focussed on business issues, attendees do not require a computer.
Catering & Refreshments: MasterClass CRM InHouse typically breaks for morning and afternoon refreshments besides 45-minute lunch. Provision of all catering and refreshments is the client’s responsibility and cost.
Can we record the program?  MasterClass CRM InHouse is a highly interactive learning event and much of its value can be lost if the video recording is not well produced. That said, live streamlining or video recording rights can be negotiated. 
Are other training and learning events available? Besides MasterClass CRM InHouse, we offer public and in-house events centred around “customer” and “digital” transformations and are continually developing new material around best practice and thought leadership in these fields.
Are there senior executive and board presentations versions available? Our senior consultants are highly experienced speakers and business communicators and frequently present “key issues, opportunities and threats” to senior executive teams and boards, both ‘pre-packaged’ and customised. Please contact us for further details.